All coffee is roasted AFTER you place your order to ensure you only receive the freshest possible product. This means that most orders will generally ship out the next business day after the order is placed.

You should receive an order confirmation shortly after your order is placed. Sometimes these can end up in your junk/spam folder.

If you have any issues locating your order information, feel free to send us an email at info@dragonroast.coffee and we can help look into it for you!

Please try checking with your neighbors and your postal delivery person. Also check around your normal delivery place to see if it’s been put somewhere different. Sometimes carriers will mark packages as being delivered but not actually deliver them until the next day.

Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to USPS, it’s in their hands to ensure delivery.

If you still aren't able to get an answer from the shipping company, reach out to us with your name and order # at info@dragonroast.coffee and we will look into it and send out a replacement if needed.

We appreciate your business and want to make it right. Please email us at info@dragonroast.coffee with your name and order number and a description of the issue you’re experiencing and we will work to make it right.

Hey, sometimes even dragons make mistakes. Please email us at info@dragonroast.coffee with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!

All of our coffee is roasted to order, which means you will ALWAYS get the freshest and best coffee possible! We roast Monday-Friday and will ship out your order the next business day.

All of the beans we use are certified fair trade. We take pride in only working with distributors that ensure farms are paying fair wages to their employees and maintaining safe working environments.

We only source the highest quality coffee, from farms that pay their employees higher than industry standard wages. It is important to us to support livable wages and because of this we pay slightly more for the beans we import.

BUT If you want to save 10% on your order you can always subscribe to our newsletter at the bottom of this page to have a discount code emailed to you automatically!

Once one of our bags of coffee is opened, it is good for about 30 days. Our bags are sealed and are resealable so you can just keep it in the bag to maintain deliciously fresh coffee.